I offer a 30-day 100% satisfaction guarantee. If you're not happy, I'm not happy. Please contact me so we can work to resolve your issue, since I'd much rather you wore your Healing Crystal Jewelry than have it sitting in your jewelry box collecting dust.
If for some reason you want to send it back you can do so within 30 days from the date of receiving the parcel. The conditions of return are: sending jewelry that is in its original condition, placing it in the original box with receipt or invoice, and returning it with postage and insurance paid.
Healing Crystal Jewelry guarantees your jewelry to be without defect. If it turns out there is a manufacture or construction defect, I will pay for postage to send it to me and return the item to you when it's fixed. You may also exchange it for another item, or return it.
If you have damaged your jewelry it can usually be repaired. If it's a minor repair, I will fix it without charge. Otherwise, the repairing fee depends on the extent of damage and is always quoted and fixed after a thorough examination of the damaged piece. You pay to ship it to me and I will pay to ship it back after repair.